General conditions of sale

  • GENERAL TERMS AND CONDITIONS OF SALE
    Introduction

    Welcome to Joliesmile. These General Terms and Conditions of Sale govern the purchase and use of products on our website (www.joliesmile.com). By placing an order on this site, you agree to be bound by these General Terms and Conditions. Please read them carefully before proceeding with a purchase.

    1. Scope

    These General Terms and Conditions apply to all sales concluded between Joliesmile (hereinafter referred to as "we," "our," or "us") and any natural or legal person (hereinafter referred to as "you," "your," or "the customer") making a purchase on our website. They prevail over any other terms, except where there is an express written agreement to the contrary.

    2. Product Information

    We strive to ensure that the descriptions, images, and specifications of our products are accurate and up to date. However, slight variations in colors or specifications may occur. Such differences do not constitute grounds for a complaint.

    3. Orders

    3.1 Ordering Process
    To place an order, add the desired products to your cart and proceed to checkout. You will need to provide accurate billing and shipping information.

    3.2 Order Confirmation
    Once your order has been placed, you will receive a confirmation email with the details of your order. This email confirms our acceptance of your order and forms a binding contract between us.

    3.3 Right to Refuse Orders
    We reserve the right to refuse any order in the following cases:

    • The product is unavailable.

    • Payment authorization is not received.

    • Fraud or suspicion of illegal activity.

    4. Pricing and Payment

    4.1 Pricing
    All prices listed on our website are in [Currency] and include applicable taxes, unless otherwise indicated. Shipping fees will be calculated and added at checkout.

    4.2 Payment Methods
    We accept the following payment methods:

    • Credit/debit cards (Visa, MasterCard, etc.)

    • PayPal

    • [Other methods, where applicable]

    Payment must be made in full at the time of ordering. Orders will not be processed until payment has been received.

    5. Shipping

    5.1 Shipping Options
    We offer several shipping options, displayed at checkout. Estimated delivery times vary depending on the destination.

    5.2 Delivery Times
    While we strive to meet our delivery times, we are not responsible for delays caused by external factors such as customs procedures or carrier-related issues.

    5.3 Shipping Fees
    Shipping fees are calculated based on the shipping method, destination, and order value. They will be displayed at checkout.

    6. Returns and Refunds

    Please refer to our Return and Refund Policy for detailed information on how to return a product and request a refund.

    7. Customer Responsibilities

    • You agree to provide accurate and truthful information when placing an order.

    • You are responsible for the security of your account information.

    • You agree not to use our website for unlawful purposes or in violation of these General Terms and Conditions.

    8. Warranty

    All products are covered by the standard manufacturer's warranty, where applicable. If a product is defective, please contact us immediately at contact@joliesmile.com

    or at +33 7 56 80 85 38.

    9. Liability

    9.1 Exclusions
    We are not liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our products.

    9.2 Limitation of Liability
    Our liability is limited to the value of the product purchased.

    10. Intellectual Property

    All content on our website, including text, images, logos, and trademarks, is the property of Joliesmile or its licensors. Any unauthorized use of this content is strictly prohibited.

    11. Personal Data

    We collect and process your personal data in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

    12. Governing Law and Jurisdiction

    These General Terms and Conditions are governed by French law. Any dispute arising from the interpretation or performance of these terms shall be submitted to the exclusive jurisdiction of the French courts.

    13. Changes to the Terms

    We reserve the right to modify these General Terms and Conditions at any time. Changes will take effect upon posting on this page. It is your responsibility to review them periodically.

    14. Contact Information

    For any questions regarding these General Terms and Conditions, please contact us: